Last Updated: August 29, 2026
At Dost Cosmetics, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete order, please contact us and we will do our best to resolve the issue quickly.
You may request a return or replacement within 7 days of receiving your order.
To be eligible for a return, the product must be unused, unopened, and in its original condition and packaging, with all accessories, labels, and seals intact.
For hygiene and safety reasons, opened, used, swatched, or tampered-with cosmetics and personal care products cannot be returned or refunded, unless the product is defective, damaged during delivery, or the wrong product was sent by Dost Cosmetics.
This includes products where the original seal, packaging, or protective covering has been opened or removed.
If your order arrives damaged, broken, leaking, defective, or otherwise unusable, please contact us within 48 hours of delivery.
Please provide:
After reviewing the issue, we may offer a replacement, exchange, or refund depending on the situation.
If you receive a product different from what you ordered, or an item is missing from your package, please contact us within 48 hours of delivery.
After verification, we will arrange the appropriate replacement or refund.
If you simply change your mind about a product, returns are accepted only if the product is unused, unopened, sealed, and in its original condition.
Return shipping costs in such cases are the customer's responsibility.
The following items are generally not eligible for return:
To request a return, contact us using the details below:
Dost Cosmetics
Email: dostcosmatics845@gmail.com
Phone / WhatsApp: 03049292644
Address: Shop No. 15–18, Alhajs Shopping Plaza, Karkhano, Peshawar, Pakistan
Please include your order number, name, phone number, reason for return, and photos/videos where applicable.
Do not send a product back without contacting us first. We will provide return instructions after your request has been reviewed and approved.
If the return is due to an incorrect, damaged, defective, or incomplete order caused by Dost Cosmetics, we will arrange an appropriate solution and, where applicable, cover the reasonable return shipping cost.
For returns due to a customer's change of mind or other reasons not caused by Dost Cosmetics, the customer is responsible for the return shipping cost.
Once we receive the returned product, it will be inspected to determine whether it meets the conditions of this policy.
If the return is approved, we will process the applicable refund, replacement, or exchange.
If the returned product does not meet the eligibility requirements, the return may be rejected and the product may be sent back to the customer.
Once a refund is approved, the refund will be processed according to the payment method and circumstances of the order.
For Cash on Delivery (COD) orders, we will contact the customer to arrange the applicable refund method and required details.
Refund processing time may vary depending on the payment method and financial institution.
Where appropriate, Dost Cosmetics may offer a replacement or exchange instead of a refund, particularly when the product received was damaged, defective, incorrect, or incomplete.
Replacement availability is subject to stock availability.
If you need to cancel your order, please contact us as soon as possible.
Orders that have already been dispatched may not be cancellable. In such cases, the customer may need to follow the applicable return procedure.
If you have any questions regarding returns or refunds, please contact us:
Dost Cosmetics
Email: dostcosmatics845@gmail.com
Phone / WhatsApp: 03049292644
Address: Shop No. 15–18, Alhajs Shopping Plaza, Karkhano, Peshawar, Pakistan