Last Updated: August 29, 2026
At Dost Cosmetics, we work hard to process and deliver your orders safely and on time. Please read the following Shipping Policy before placing your order.
We currently offer delivery across available locations in Pakistan.
Delivery availability may vary depending on the customer's location and courier service coverage.
Orders are normally processed within 1–2 business days after the order is placed.
For Cash on Delivery (COD) orders, our team may contact you to confirm your order before dispatch.
Orders may take longer to process during sales, promotions, public holidays, or periods of unusually high order volume.
After dispatch, delivery generally takes approximately:
These are estimated delivery times and are not guaranteed. Delays may occur because of courier operations, weather, public holidays, security conditions, incorrect addresses, or other circumstances beyond our reasonable control.
Shipping charges, if applicable, will be displayed at checkout before you complete your order.
Any free-shipping offer will be subject to the terms and conditions stated at the time of the promotion.
We offer Cash on Delivery for eligible orders and locations in Pakistan.
For COD orders:
Repeated refusal or non-acceptance of COD orders without a valid reason may result in COD restrictions on future orders.
Customers are responsible for providing accurate and complete delivery information, including:
Dost Cosmetics is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
Once an order has been handed over to the courier, delivery is handled by the courier service.
Although we work with delivery partners to provide reliable service, delays can occasionally occur due to:
If your order is delayed, please contact us and we will assist you in checking the delivery status.
The courier may make one or more delivery attempts depending on its delivery procedures.
If the customer is unavailable, does not answer the provided phone number, or refuses to accept the parcel, the order may be returned to Dost Cosmetics.
Additional shipping charges may apply if an order needs to be re-dispatched.
Please inspect your parcel when you receive it.
If your package appears seriously damaged, opened, leaking, or tampered with, please contact Dost Cosmetics as soon as possible and provide clear photographs or video evidence.
For damaged, defective, incorrect, or incomplete products, please refer to our Return & Refund Policy.
If an item is missing from your order or you receive an incorrect product, please contact us within 48 hours of delivery.
Please provide your order number and clear photographs/videos of the package and products so that we can investigate the issue and provide an appropriate solution.
Where tracking information is available, we may provide your tracking details after your order has been dispatched.
Tracking updates are provided by the courier and may take some time to appear after dispatch.
If you need to change your delivery address, contact us as soon as possible after placing your order.
We cannot guarantee that an address can be changed once the order has been dispatched.
At this time, Dost Cosmetics primarily serves customers within Pakistan.
International shipping is not currently guaranteed and may only be available if specifically offered at checkout.
If you have any questions about your delivery, please contact us:
Dost Cosmetics
Email: dostcosmatics845@gmail.com
Phone / WhatsApp: 03049292644
Address: Shop No. 15–18, Alhajs Shopping Plaza, Karkhano, Peshawar, Pakistan